About the bank

Sense Bank is a technology-driven bank that provides innovative products and services for different types of customers: from individuals to corporations.

Right now, we’re changing, having vision of and creating future senses.
We are building the future. Since it makes sense.

General information

Sense Bank is one of the largest Ukrainian banks.

The bank was founded in 1992. Since 2001 the bank has been operating under the name of JSC Alfa-Bank and from 2004 was a member of the international privately-owned bank holding company headquartered in Luxembourg. In 2022, by passing a resolution to dissociate from the Alfa-Bank brand, the bank changed its legal name to JSC Sense Bank, unveiling a new brand identity.

On July 22, 2023, the Ministry of Finance of Ukraine and the Deposit Guarantee Fund entered into a purchase agreement for a 100% ownership stake in JSC Sense Bank, whereby the bank has become state-owned.

Sense Bank keeps top positions across all banking market segments, is one of the stable and trusted banks in Ukraine, designated as one of the systemically important banks of Ukraine by decision of the Board of the National Bank of Ukraine in 2023.

The Supervisory Board

Management Board

The Supervisory Board

Management Board

Contact Info

Contact Center
0 800 50 20 50
For calls within Ukraine (free of charge)
+380 44 298 80 00
For calls from abroad

To resolve service issues, the Bank will call from the following range of numbers

for e-mails, requests and documents, including those signed with a qualified electronic signature, except for:
- those related to the disclosure of bank secrecy;
- any settlement documents, including those related to mandatory deductions;
- those the provision and receipt of which must be or is stipulated by agreements;
- documents related to imposition of any encumbrance in respect of customer accounts (decisions to seize the money, etc.);
- documents that confirm and/or verify the customer’s identity.

The bank receives the documents listed as exceptions in the manner prescribed by law, which are sent to the postal address specified on its website.

** The service is available for subscribers of all GSM-operators of Ukraine. Only for adults.